Confirmed
Free shipping over $45
Qualifying orders will receive free standard shipping within the available launch shipping area.
Order information
Shipping & returns
We are preparing for launch. The free-shipping threshold is confirmed, while final processing times, carriers, eligible destinations, and return timing will be published before checkout opens.
Launch placeholder
Timing and carriers
Final processing estimates, carrier options, and delivery windows will appear here before orders are accepted.
Food product returns
Tea is a consumable product, so opened packages generally cannot be returned. The final unopened-item return window and process are still being reviewed and will be stated here before launch.
Damaged or incorrect order
If an order arrives damaged or incorrect, contact hello@urbanteaqueen.com with the order number and photos of the package. Final response timing will be included in the completed launch policy.